| Dealer Ordering Information | |||||||||||||||||||||||||||||||||||||||
| To Order: Use our new Secure Ordering Form (which opens in a new window) or Call 9 am to 5 PM EST Mon. thru Fri.. 1-800-THE-KILN or 1-888-THE-KILN. Other times leave your name, business name & your phone number on our recorder & we will return your call first. Orders may be faxed 24 hours a day, 7 days a week. Our catalog numbers must be used to order, not manufacturers descriptions because your order will be going on-line directly into our computer. From outside the USA phone (856)933-2540 or fax (856)931-1240. |
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| Add-Ons: In order to improve shipping speed we cannot add-on to orders already entered into the computer system. A new order must be entered and must be over $50. |
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| Back-Orders: If something is out of stock on your order you must notify us if you would like it back-ordered. We will not automatically backorder out of stock items. |
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| Minimum: Minimum order $50.00 net cost after discount, otherwise a $5.00 handling charge is assessed. |
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| Payment: All orders must be paid by Visa, Mastercard, or Discover. |
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Freight:
Freight Not Included on Slip, Clay, Molds, Kilns, Glass & Machines |
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| Damages: If shipping cartons appear damaged obtain written acknowledgement of delivery person & immediately phone the carrier & follow their claims procedure. |
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| Prices: We follow manufacturer’s suggested retail pricing so prices are subject to change. |
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| Returns: No returns after 10 days-then only if authorized. |
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| Guaranty: Although helpful suggestions and safety tips are shown throughout this catalog, no warranty is made nor any responsibility assumed for the safe handling or results obtained purchasing and/or using any of the products offered for sale. |
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